POLICIES
RETURN POLICY
30 DAYS
You have 30 days to return any unused product excluding sale items, clothing and cut bars. Product must be in brand new and untouched condition.
EASY RETURNS
The majority of orders are shipped in the original product packaging. To return a product, simply reuse the same box. After completing your return requests, print and stick the provided return label on your package and drop it off.
RETURN REQUESTS
All return requests must be processed by Parallel. If you placed an order online and want to return an item, please contact us with your order number and reason for return.
If you need assistance during the return process, feel free to contact us.
Return shipping fees are to be paid entirely by the customer.
All returns will be refunded once they are received and processed by Parallel.
Shipping and handling fees are not refundable.
EXCHANGE A PRODUCT
If you would like to exchange the product you are returning, we invite you to simply place a new order for the items of your choice once the return process has been initiated with us.
IN-STORE RETURNS
With the presentation of your online store order receipt, unused products may be returned at our Sherbrooke retail location within 30 days following the reception of the order. It is also possible to exchange products for a Parallel gift card.
No in-store return, credit or exchanges possible from December 26th to 29th.
Shipping and handling fees are not refundable.
X-MAS GIFT EXCHANGE EXTENDED POLICY
Products purchased between November 1st and December 24th can be returned until January 31st online or in store.
CLOTHING RETURNS
We do not accept returns on clothing.
RECEPTION OF DEFECTIVE / DAMAGED ITEMS
It is your responsibility to inspect your package and merchandise immediately upon reception. In rare cases, items may get damaged during transport. Please contact us within 7 days to report any damage or defective products and make arrangements for an exchange.
PACKAGING PRODUCTS FOR A RETURN
Please wrap and protect original product boxes before shipping them back for a return. Products must be returned with their original box or packaging in their original condition, without postal labels, stickers or tape stuck directly onto it.
Note: Repackaging fees may be charged if a product is returned in a damaged box, or without its original box.
SHIPPING POLICY
ORDERS OF 75$ OR MORE
We offer free shipping on all orders of 75$ or more, after discounts and before taxes, to all valid addresses inside North America.
ORDER PROCESSING TIME & SHIPPING DELAYS
Orders are shipped on business days only (Monday to Friday). We strive to ship orders out on the business day of or following your order.
IMPORTANT: The shipping service you select does not affect the processing time of your order.
PRIVACY POLICY
INFORMATION WE COLLECT
PARALLEL may collect personal information when you:
• Purchase, order, return or exchange any of our products online or in one of our stores;
• Contact PARALLEL customer service representatives or other employees by e-mail, phone or in one or our stores;
• Visit our websites;
• Enter a contest, an event or respond to one of our surveys;
• Apply for employment or accept employment.
PARALLEL may also collect personal information from public sources and from third-parties where permitted by law.
PERSONAL INFORMATION COLLECTED ONLINE
1. Information You Provide
If you choose to purchase products online from the PARALLEL website, you will need to provide the following information and/or other specific information so that we can fulfill your order accurately:
• First and Last Name
• Contact Phone Number(s)
• Shipping & Billing Addresses
• Email Address
• Payment Information
2. Information Collected Automatically
When you visit the PARALLEL website, contact PARALLEL by e-mail, or interact with PARALLEL online advertising, PARALLEL may collect certain information by automated means, using technologies such as cookies, web server logs, and web beacons. This information may be used to provide a better-tailored and more personalized shopping experience, and for market research, data analytics, and system administration purposes. For instance, PARALLEL may use this information to determine whether you've visited our website before or if it is your first visit, to store your preferences and settings, and for compliance with our legal obligations, policies, and procedures. PARALLEL may also collect data about your activities on our website for use in providing advertising tailored to your individual interests.
The PARALLEL website may use cookies and other types of local storage (such as browser-based or plugin-based local storage). Cookies are small data files that reside in your computer's memory that help us deliver the best possible online shopping experience. This is standard practice for all e-commerce websites. Cookies facilitate every aspect of your shopping experience on parallelsupply.com, from browsing and choosing products to ensure your order is processed accurately. PARALLEL may use “session” cookies (which do not remain on your computer after you close your browser) and “persistent” cookies (which do remain on your computer until you delete them or they expire.) Your browser may provide the ability to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however, that if you disable cookies, you may not be able to use all of the features and functions of our website.
PARALLEL may also use third-party Web analytics services on its website, such as those provided by Google Analytics, to help analyze how users use our website. These providers may collect various data points associated with your visits to our website, including your IP address, and they may place cookies to help with the analysis.
TERMS OF SERVICE
HOW WE USE INFORMATION
PARALLEL may use your personal information for a number of different business purposes, for example to:
• fulfill orders and requests for products, services or information;
• process returns, exchanges and layaway requests;
• detect and protect against fraud and error;
• establish and manage your accounts with us;
• track and confirm online orders;
• ship & deliver products;
• track and analyze your purchases and preferences to better understand your product and service needs and eligibility;
• market and advertise products and services;
• communicate things like special events, promotions and surveys;
• tailor our online content or in-store offerings to you based on your interactions with us and your preferences;
• conduct research and analysis;
• operate, evaluate and improve our business.
HOW WE SHARE INFORMATION
PARALLEL does not sell its customers’ personal information to any other party. However, in the normal course of business, we may share some of your personal information within our corporate family and with third parties acting on our behalf or as permitted or required by law.
Service Providers
PARALLEL may use third parties to manage one or more aspects of our business operations, including the processing or handling of personal information. When we do use an outside company, we use contractual or other appropriate means to ensure that your personal information is used in a manner that is consistent with this Privacy Policy.
For example, we may share personal information with third parties to perform services on our behalf such as: fulfilling online orders, processing non-cash payments, sending marketing communications, servicing products, conducting research surveys, verifying and validating information that you have provided to us, delivering products, and providing customer support services.
HOW WE STORE AND PROTECT INFORMATION
We maintain appropriate safeguards and current security standards to protect your personal information against unauthorized access, disclosure, or misuse. For example, electronic records are stored in secure, limited-access servers; we employ technological tools like firewalls and passwords, and we ensure our employees are trained on the importance of maintaining the security and confidentiality of personal information.
We keep your information only as long as we need it for legitimate business purposes and to meet any legal requirements. We have retention standards that meet these parameters. We destroy your information when it is no longer needed.
We do not store any credit card information on our web servers. Your credit or debit card information is securely transmitted to our payment processing provider and processed in the same way it would be if you would physically be in one of our stores.
SSL TECHNOLOGY
Our website uses encryption technology, such as Secure Sockets Layer ("SSL"), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number.